Please read before calling us:
- We do not offer technical support by phone for our software. Please contact us by e-mail or post a message on the product support page:
- We do not buy anything over the phone, ever. No exceptions.
Phone: +352 2636 2026 (Mo-Fr 08:30-16:30)
Fax: +352 2636 2025
Managing partner: Chia-Shing Tsai
Authorized capital: 36.000€
Register of companies: Luxembourg B 89939
VAT Reg. No.: LU19421214
Business permit No.: 100626(/A)
This website is subject to the law of the Grand Duchy of Luxembourg.
Smartlux® is a registered BeNeLux Trademark.
Information for device manufacturers (weighing instruments, etc.)
If you’re a device manufacturer and would like us to include a profile for your devices in our data acquisition software, please send us the following information (or devices for testing):
- RS-232 interface parameters and/or default IP port number.
- Data format, including the terminator/delimiter (data has to be sent as ASCII, but we will need a precise description of the format so that we can can capture the measuring value).
- Available device modes (e.g. manual transmission, automatic transmission on stability or in intervals, continuous transmission, command mode, etc.).
- Polling command (which tells the instrument to send the measuring value immediately; weighing instruments should send the net weight).