FAQ – Support

Please use the form at the bottom of this page to post your question.

Installing Simple Data Logger

When trying to install the ClickOnce version of SDL, I receive an error message that says that the “administrator has blocked this application because it potentially poses a security risk to your computer”

This is caused by the ClickOnce trust prompt configuration of your operation system. If you have administrator privileges, follow the instructions in this article to set the value of the “Internet” registry subkey to “Enabled” or “AuthenticodeRequired”.

You can also use our free TrustPrompt tool to configure this setting without having to edit the registry yourself.

Using Simple Data Logger

I pressed start and nothing happened

If no data shows up in the event log in the start tab, please make sure that you’ve chosen the correct port in the device tab and that the interface parameters match you device’s settings.

Please only ask for help or submit a bug report if you can use the same settings to successfully transfer data to a terminal software like Termite or hTerm! If you cannot get your device to send data to these applications either, the issue is not being caused by SDL.

You can find extensive troubleshooting information concerning this problem on our 232key website.

I can see data in the event log, but it’s not being written to the file

  1. Make sure you’ve pressed the stop button to flush all data to the file.
  2. ‍Confirm that the data shown in the event log is in ASCII format (i.e. you can read the data and don’t just see lots of non-printable characters shown in <brackets>).

SDL captures the wrong data

If you’ve selected a measuring instruments in the device tab, SDL will usually capture the first (decimal) number in each line. If this is not the measurement value you want, please try changing the output of your device. You can also customize the regular expression used by SDL to capture the data you want.

When polling the weight, my Ohaus scale replies with “ES”

Some Ohaus scale may not support the “IP” (immediate print) command. Try using the “P” (print) command instead.

2 thoughts on “FAQ – Support”

  1. Really like the software, very simple and works perfectly the first time without even any changes to the generic device settings (used with a Prime Scales PS-IN202).

    Only change I would ask is that the window scroll down while data is being gathered so you can see data real-time. That’s a big one actually because it makes troubleshooting so much simpler.

    I hope you expand this software a bit to show a simple graph of the data and then an analysis screen with a simple drag bars to select areas of the graph to analyze with basic results of the sample area like peak, min, average, # samples, time, etc. Don’t get fancy (you’ll price yourself out of your market) but make it SIMPLE and just enough basics to be useful.

    Thanks!

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