FAQ – Support

Asking for help

Please observe the following points so that we can help you as fast as possible:

    • Please indicate the manufacturer and exact type/model of your device. Bad examples: “a scale” or “an Ohaus scale”. Good example: “an Ohaus STX421 scale”.
    • Please describe the problem precisely. “It does not work as expected” is far less helpful than “when I press the print button, only numbers in brackets show up in the event log in 232key Pro (see attachment)”.
    • Attach a screenshot of the event log.
    • Send us the user manual for your device if it’s not freely available on the internet.
    • If we’ve successfully solved your problem, please confirm that the solution worked. This is important for other users with the same issue.

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8 thoughts on “FAQ – Support”

  1. Hi there,
    Do you know how I can send function keys one by one in sequence when I scan one barcode?

    I tried GIDEI Output.
    But It is sent simultaneously.
    I want these function key to be sent in sequence.

    And Can I define my own class and method in 232 key pro?

    1. We’ve updated our documentation to show how you can send keys in sequence using GIDEI:
      https://www.smartlux.com/232keypro/documentation/scripts/#gidei

      You can create a class just like in C#, e.g.:

      public class MyClass
      {
      public string MyMethod(string value)
      {
      return value+'\n';
      }
      }
      MyClass mc = new MyClass();
      return mc.MyMethod(value);

      Please note that the script runs every time a value has been captured (you cannot use a class to maintain state).

  2. Dear SmartLux Team,

    we are using your 232key pro software in our company. in the last weeks serveral work stations suddenly lost their configuration, whereas we think it is because of automatically updates. Is there a way to save the config so that we dont have to configure the client after it did an update? An alternative solution would be turning off these kinds of automatical updates, but the other one is the prefered way.
    Im looking forward to hearing from you.

    Best regards
    Sven Oferath, trainee at HOMA Pumpenfabrik GmbH in Germany

    1. Thank you very much for your message!

      We will investigate the behavior during updates. Normally, the settings should be preserved.

      You can also prevent the need for updates by purchasing a license for each workstation. If a dialog appears asking if you want to update, just click “No”.

      We will add the functionality to export user settings in a future version.

  3. Dear Team

    We are using Datalogic Magellan Scanner Scale with RS232 Dual Cable. We configured 232 Pro as Polling to Send Ctrl + Q command to Device. As per the Datalogic team, we should send following commands.
    In Dual Cable, for instance, if you send the scale a ASCII W (57 hex) it will respond with either the weight or a status response.

    A weight response will be in the format ,XX.XXX,. For example a 12.345 KG weight would look like 12.345. In a Windows keyboard environment it is likely the leading character would be dropped or ignored by the O/S.

    For us, we are not getting any output when we sending Ctrl + Q but when we clicked on Stop, it’s coming as Invalid Data 00.165.

    Looks like, 232Key Pro is unable to read the data coming from Datalogic device.

    Please suggest if any settings to be done for this. I am attaching screenshot for your reference.

    1. This error message means that the Terminator has not been set correctly.

      Please also note that 232key Pro is not intended to be used in direct sales to the public (e.g. retail sales with scanner scales). Many countries do not allow freely programmable software to be used for such purposes.

  4. If 232key plus is uninstalled from a windows 10 PC and 232key pro is installed, will the license for 232key plus work for 232key pro or a new license must be purchase.

    1. 232key Pro requires a separate license (and can coexist with 232key Plus on the same system). If you’ve recently purchased a 232key Plus license, you can purchase a Pro license by paying the price difference. Please contact us by email so we can send you a link.

      Please note that 232key Pro can currently be tested without purchasing a license.