Asking for help
Please observe the following points so that we can help you as fast as possible:
- Please indicate the manufacturer and exact type/model of your device. Bad examples: “a scale” or “an Ohaus scale”. Good example: “an Ohaus STX421 scale”.
- Please describe the problem precisely. “It does not work as expected” is far less helpful than “when I press the print button, only numbers in brackets show up in the event log in 232key Pro (see attachment)”.
- Attach a screenshot of the event log.
- Send us the user manual for your device if it’s not freely available on the internet.
- If we’ve successfully solved your problem, please confirm that the solution worked. This is important for other users with the same issue.